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CRM (Salesforce) Moat Score : 8/10 (As of Jul. 09, 2025)


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What is Salesforce Moat Score?

Salesforce has the Moat Score of 8, which implies that the company might have Wide Moat - Clear and robust wide moat.

Salesforce has Wide Moat: Salesforce has a clear and robust wide moat due to its market leadership in CRM software, strong network effects, and significant customer switching costs. The company benefits from a strong brand, consistent innovation, and a superior distribution network, ensuring durable competitive advantages.

Moat Score is a ranking system developed by GuruFocus to assess a company's ability to sustain a competitive advantage, rated on a scale from 0 to 10. It takes into account key factors such as market leadership, cost advantages, network effects, customer switching costs, and more.

The company's Moat Score is based on these criteria:

1. Market leadership and sustainable market share
2. Network effects and significant customer switching costs
3. Valuable intellectual property and patents
4. Strong brand strength and deep customer loyalty
5. Durable cost advantages (e.g., economies of scale, proprietary technology)
6. Significant regulatory barriers and exclusive licenses
7. Superior distribution network
8. Strong and sustainable pricing power
9. Consistent and impactful innovation and R&D capabilities

Based on the research, GuruFocus believes Salesforce might have Wide Moat - Clear and robust wide moat.


Competitive Comparison of Salesforce's Moat Score

For the Software - Application subindustry, Salesforce's Moat Score, along with its competitors' market caps and Moat Score data, can be viewed below:

* Competitive companies are chosen from companies within the same industry, with headquarter located in same country, with closest market capitalization; x-axis shows the market cap, and y-axis shows the term value; the bigger the dot, the larger the market cap. Note that "N/A" values will not show up in the chart.


Salesforce's Moat Score Distribution in the Software Industry

For the Software industry and Technology sector, Salesforce's Moat Score distribution charts can be found below:

* The bar in red indicates where Salesforce's Moat Score falls into.


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Salesforce  (NYSE:CRM) Moat Score Explanation

The Moat Score ranges from 0 to 10, with 10 as the highest. GuruFocus divided Moat Score into following 8 categories:

Moat Score Moat Level
10Wide Moat - Exceptionally dominant and durable wide moat
8 - 9Wide Moat - Clear and robust wide moat
7Wide Moat - Entry-level wide moat, clearly possessing durable advantages
6Narrow Moat - Strong narrow moat, clearly distinguishable but not wide
5Narrow Moat - Solid narrow moat
4Narrow Moat - Discernible but modest moat
1 - 3No Moat - Very weak/transient advantages
0No Moat - No discernible moat

Salesforce Moat Score Related Terms

Thank you for viewing the detailed overview of Salesforce's Moat Score provided by GuruFocus.com. Please click on the following links to see related term pages.


Salesforce Business Description

Address
415 Mission Street, 3rd Floor, Salesforce Tower, San Francisco, CA, USA, 94105
Salesforce provides enterprise cloud computing solutions. The company offers customer relationship management technology that brings companies and customers together. Its Customer 360 platform helps the group to deliver a single source of truth, connecting customer data across systems, apps, and devices to help companies sell, service, market, and conduct commerce. It also offers Service Cloud for customer support, Marketing Cloud for digital marketing campaigns, Commerce Cloud as an e-commerce engine, the Salesforce Platform, which allows enterprises to build applications, and other solutions, such as MuleSoft for data integration.
Executives
Sabastian Niles officer: President and CLO 415 MISSION ST, 3RD FLOOR, SAN FRANCISCO CA 94105
Miguel Milano officer: President and CRO 415 MISSION ST, 3RD FLOOR, SAN FRANCISCO CA 94105
Srinivas Tallapragada officer: President, Technology THE LANDMARK AT ONE MARKET STREET, #300, SAN FRANCISCO CA 94105
Sundeep G. Reddy officer: EVP & Chief Accounting Officer 6555 NORTH STATE HWY 161, IRVING TX 75039
Brian Millham officer: President and COO 415 MISSION STREET, 3RD FLOOR, SAN FRANCISCO CA 90403
Parker Harris director, officer: Co-Founder and CTO THE LANDMARK @ ONE MARKET, SUITE 300, SAN FRANCISCO CA 94105
Oscar Munoz director
Amy E Weaver officer: EVP, General Counsel THE LANDMARK @ ONE MARKET STREET #300, SAN FRANCISCO CA 94105
Robin L Washington director 333 LAKESIDE DRIVE, FOSTER CITY CA 94404
G Mason Morfit director, other: See Remarks ONE LETTERMAN DRIVE, BUILDING D, 4TH FLOOR, SAN FRANCISCO CA 94129
Marc Benioff director, officer: Chairman of the Board & CEO 50 FREMONT STREET, SAN FRANCISCO CA 94105
Webb Maynard G Jr director 16541 CYPRESS WAY, LOS GATOS CA 95030
Craig Conway director SALESFORCE TOWER, 415 MISSION STREET, 3RD FLOOR, SAN FRANCISCO CA 94105
Brent Hyder officer: President/Chief People Officer 415 MISSION STREET, 3RD FLOOR, SAN FRANCISCO CA 94105
Neelie Kroes director VAN BRONCKHORSTLAAN, 2242 PZ WASSENAAR, NETHERLANDS P8 99999